TeleMed

What I Did:

• Conducted user research through interviews with 8 participants to uncover the unique needs, frustrations, and motivations of doctors (e.g., administrative burdens, inefficient record-keeping) and patients (e.g., concerns about privacy, lack of physical exams) in the context of telehealth services.

• Created distinct personas representing the two primary user groups – doctors and patients – to ensure the TeleMed app design caters to their specific requirements and pain points.

• Performed a competitive analysis and benchmarking of four dedicated telehealth apps to identify common usability issues (e.g., unnecessary steps, unintuitive navigation) and areas for improvement in the TeleMed app.

• Developed a comprehensive information architecture and site map to organize and structure the content and features of the TeleMed app for a seamless user experience.

• Utilized ideation techniques like Crazy 8's to generate a diverse range of potential design solutions for addressing the identified user pain points, such as streamlining appointment booking or providing easy access to medical records.

• Created low-fidelity wireframes and an interactive prototype for the TeleMed app to validate the proposed design solutions with users and gather feedback.

• Conducted usability testing with a diverse group of participants, including individuals with disabilities (e.g., visual impairment), to ensure the TeleMed app is accessible and usable for all users, regardless of their abilities or limitations.

• Analyzed the usability test results using an affinity diagram to synthesize user feedback and identify common themes or patterns, such as the need for a search bar on the homepage or the ability to set daily reminders for appointments or medication.

• Iterated on the design based on user feedback, incorporating features like a search bar, daily reminders section, and voice input option in the final high-fidelity interactive prototype developed in Figma.

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What I Learned:

• The importance of gathering user insights from diverse sources to fully understand the unique needs, motivations, and pain points of different user groups (doctors and patients) in the context of telehealth services.

• The value of benchmarking existing telehealth apps to identify common usability issues and areas for improvement, which can inform the design of a more user-friendly and intuitive TeleMed app.

• The benefit of using ideation techniques like Crazy 8's to generate a wide range of potential design solutions for addressing the identified user pain points, such as streamlining appointment booking or providing easy access to medical records.

• The significance of creating user personas and developing a comprehensive information architecture to ensure the TeleMed app design caters to the specific needs and requirements of its target users.

• The importance of usability testing with a diverse user group, including individuals with disabilities, to ensure the TeleMed app is accessible and usable for all users, regardless of their abilities or limitations.

• The role of affinity diagramming in synthesizing user feedback and identifying common themes or patterns, such as the need for a search bar or the ability to set daily reminders, which can inform design improvements.

• The iterative nature of the design process, where user feedback is continuously incorporated to refine and optimize the TeleMed app, resulting in a more user-centered and intuitive final product.

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What I Would Do Differently:

• Dedicate more time and effort to refining the visual design elements of the TeleMed app, such as typography, iconography, and color schemes, to create a more polished and visually appealing user interface that enhances the overall user experience.

• Conduct additional rounds of usability testing with a larger and more diverse group of participants to uncover potential edge cases or usability issues that may have been missed during the initial testing phase.

• Explore accessibility guidelines and best practices in greater depth to ensure the TeleMed app meets the highest standards of inclusivity and usability for users with various disabilities beyond just visual impairments.

• Involve stakeholders and subject matter experts from the healthcare industry throughout the design process to gather valuable domain knowledge and ensure the TeleMed app aligns with industry best practices, regulations, and business goals.

• Conduct ongoing research and stay updated on the latest advancements, trends, and user expectations in the telehealth industry to incorporate innovative features and design solutions that keep the TeleMed app competitive and relevant.